What is a documented technique that is repeatedly used in the repair of a non-conformance called?

• A. Procedure
• B. Work Instruction
• C. Standard
• D. Guideline

Answer: (C)

In quality control, a standard is a documented method or approach that is approved for repeated use to achieve consistent results when repairing a non-conformance. It provides an established way to perform the repair, often tied to accepted criteria, materials, and workmanship requirements, so technicians can apply the same technique across similar issues and reliably meet requirements.

This is different from a procedure, which details the exact step-by-step sequence for a specific task, making it more narrowly scoped to a particular operation. A work instruction is even more detailed, usually describing how to perform a single task at a specific workstation. A guideline is advisory, offering recommended practices but not mandating them. The standard’s role is to codify the approved, repeatable method that ensures uniformity and compliance across repairs.