Which document is used to document corrective actions for recurring process problems?

• A. NCR
• B. WCA
• C. CAR
• D. QR

Answer: (C)

When a problem keeps coming back, you need a formal record that captures not only the issue but also the steps to fix it and prevent it from returning. The Corrective Action Request/Report (CAR) is exactly that tool. It documents the root cause, outlines specific corrective actions, assigns responsibilities and due dates, and explains how the effectiveness of those actions will be verified. This creates a traceable loop: problem identified, root cause addressed, actions implemented, and effect verified. An NCR simply notes a nonconformance; a WCA deals with changes to how work is conducted; a QR summarizes quality data or issues without containing the formal, trackable action plan. So, for documenting corrective actions aimed at recurring process problems, the CAR is the best fit.